Viable is an AI-driven platform that allows you to analyze unstructured qualitative data at scale. It uses state-of-the-art AI, including GPT-4, to provide deep insights from your data without the need for spreadsheets.

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how to use:
To use Viable, you need to sync your data with the platform, which can be done easily by integrating with leading platforms like Zendesk, Intercom, or Front for customer support, Delighted for surveys, Gong for call transcripts, and more. You can also add data from other sources via Zapier or import CSV files. Once your data is synced, Viable’s AI will automatically analyze it and generate natural-language reports filled with actionable insights.
Core freatures:
AI-driven analysis of unstructured qualitative dataElimination of spreadsheets for data analysisWeekly reports of the most important feedback themesNo spreadsheets or SQL queries requiredAnalysis of various data sources including sales call transcripts, customer support tickets, market research, and employee surveysMetadata-based analysis for deeper understanding of customer traits and preferencesHighly secure data management with SOC 2 Type 2 certification
Use case:

Product Management: Ship products your customers love faster by leveraging customer feedback

Customer Experience: Use customer feedback to deliver exceptional experiences

Customer Research: Organize research data and insights in one place

Marketing Insights: Launch stronger messaging with deep audience insights

Employee Engagement: Boost workplace satisfaction by decoding employee feedback

FAQ list:
What data sources can be analyzed with Viable? How does Viable ensure the security of the data? How accurate are the insights generated by Viable’s AI? Can Viable handle large amounts of data? What is the setup process for using Viable?


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