Question Base
Question Base is a tool that helps customer-facing teams improve operational efficiency by providing instant verified answers to their questions in Slack. Powered by AI, it acts as a single source of answers for customer support, sales, and customer success teams.
Description
how to use:
To use Question Base, you need to add it to your company Slack workspace. Once added, you can select the Slack channels where you want Question Base to answer questions. Additionally, you can upload documents such as employee handbooks or sales playbooks to generate a list of questions and answers. Question Base uses AI to automatically detect and respond to questions posted in Slack, providing instant and verified answers.
Core freatures:
Instant answers to agents in SlackHuman verified informationReduced dependencies on team leads or technical talent
Use case:
Question Base helps customer support teams by giving support agents instant answers to their questions, reducing their dependency on team leads and enabling them to close tickets faster.
For sales teams, Question Base provides all the technical and product knowledge they need to close deals without relying on technical talent. This empowers salespeople to have more meaningful conversations with potential customers.
In customer success, Question Base enables teams to standardize onboarding and upselling practices across the company by turning best practices into company-wide practice. This ensures consistent and effective customer onboarding and success.
FAQ list:
How accurate are the answers provided by Question Base? Can Question Base be used for any type of questions? How easy is it to adopt Question Base? What happens if Question Base can’t answer a question?
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