Hubtype
Hubtype is a conversational app platform that goes beyond traditional chatbots to deliver next-generation automated customer service experiences. It offers text-only AI as well as graphical elements to create interactive and engaging customer journeys.
Description
how to use:
To use Hubtype, you can start by signing up for a demo on their website. Once you have access to the platform, you can leverage its suite of tools and features to build, test, and deploy automated and agent-based customer service journeys at scale. You can use the flow builder, helpdesk, and analytics suite to create and manage customer interactions effectively. Hubtype also integrates seamlessly with your existing tech stack, including CRM, helpdesk, data analytics, CMS, and AI, providing a comprehensive solution for your customer service automation needs.
Core freatures:
Text-only automationGraphical elementsInteractive customer experiencesSeamless agent handoverNo-code, drag-and-drop chatbot builderMessage-first helpdeskCustomer service analytics suiteSecure messaging channels with end-to-end encryptionIntegration with existing tech stack
Use case:
Customer service automation
Improved self-service and user experiences
Faster resolution times
Increased customer satisfaction and NPS scores
Reduced call volumes
Improved sales conversions
FAQ list:
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