Forethought
Forethought is a generative AI platform that automates customer support, lowering support costs while providing top-tier service in every customer interaction.
Description
how to use:
To use Forethought, you need to sign up for a free trial or request a demo. Once you have access to the platform, you can integrate it with your support platforms and train the generative AI models on your own data to maximize efficiency and ROI. You can then use the platform to automate answers to common questions, triage and prioritize support tickets, harness the power of generative AI to empower customer support agents, and optimize workflows and track performance.
Core freatures:
SupportGPT?: Generative AI powering the entire Forethought PlatformSolveAI: AI that answers a high volume of support tickets instantlyTriage: Predict, prioritize, and route support ticketsSolve Lite: Add AI to any lower volume support helpdeskAssist: Access all knowledge instantlyDiscover: Unlock proactive insights
Use case:
E-commerce: Resolve common tickets instantly, save support costs, and boost customer satisfaction
SaaS: Automatically resolve simple cases and route complex inquiries to the right agent
FinTech: Empower customers to self-serve and enable agents with the context they need for fast resolutions
FAQ list:
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