Zendesk AI by Caffeinated CX
Caffeinated CX is a customer support solution that uses autofill AI to train responses based on support history, improving efficiency by 10x. It integrates with popular support software like Zendesk, Intercom, and more, helping businesses cut support costs and increase profitability.
Description
how to use:
To use Caffeinated CX, first integrate it with your preferred support software. The AI will then automatically draft responses based on past answers, saving time for support agents. It can also fill gaps in your knowledge base, automate support functions, and understand customer sentiment. With a seamless implementation process that takes just 57 seconds, you can quickly start using Caffeinated CX to optimize your customer support operations.
Core freatures:
Autofill AI for drafting responsesIntegration with popular support software (Zendesk, Intercom, etc.)Knowledge base gap identificationSupport function automationBrand tone matchingCommerce stack and CRM integrationCustomer sentiment analysisMultilingual support
Use case:
Increased ticket resolution efficiency by 45%
Achieved 100% on-brand responses
Reduced support deflection rate by 29%
Improved customer satisfaction scores by 37%
Reduced response time by 59%
Handled over 1.1 million tickets per month
Processed over 2 million email responses per month
Used by 500+ leading companies
FAQ list:
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