NovaTalks
NovaTalks.AI is an omnichannel platform for customer care and sales. It is an all-in-one solution that merges social channels into one innovative solution, allowing businesses to be in touch with their customers the way they prefer.
Description
how to use:
To use NovaTalks.AI, businesses can register for a free 7-day trial and then select their desired channels, such as Viber, Instagram, WhatsApp, Facebook Messenger, and more. The platform provides a messenger and online chat widget for the website, offers the opportunity to create personalized chat-bots, and incorporates features like quality reviews, big data text analytics, and data reporting. Users can automate the processing of customer messages, communicate with clients 24/7, and provide personalized support and care.
Core freatures:
Messenger and online-chat widget for your websitePersonalized chat-botsUp-to-date data storage and reportingBig data text analyticsIntegrated IVR and automated responsesQuality assessment of customer communicationExchange of media files with customersPersonal client portfolio and chat historyMessage templates for quicker supportSegmentation and tagging of incoming requests/messagesProcessing of customer inquiries from multiple channels in one dashboardAutomated distribution of chats between agents
Use case:
Increasing sales by guiding customers from inquiries to purchase or appointment scheduling
Staying in touch with customers 24/7 and automating message processing
Providing support and care with securely stored and segmented data for personalized communication
FAQ list:
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