Cresta
Cresta AI is a generative AI platform that provides intelligent contact center solutions. It offers self-service, live coaching, and post-call insights to help contact center teams make every customer conversation count.
Description
how to use:
To use Cresta AI, contact center teams can integrate the platform into their existing systems. The AI-driven technology centralizes knowledge, insights, and coaching for peak performance. It provides real-time coaching and guidance to agents, automates repetitive tasks through chatbots, and generates business insights from conversational data. Teams can leverage the platform to improve sales efficiency, customer care, and post-call agent effectiveness.
Core freatures:
Generative AI-driven intelligence for contact centersSelf-serviceLive coachingPost-call insightsReal-time guidance for customer advocatesOutcome-oriented coachingAutomated common interactionsAgent efficiency improvementTeam performance visibilityBusiness trend analysisBenchmarking top performersAI-enabled coaching, quality assurance, and performance management
Use case:
Sales: Cresta for Sales helps teams improve business outcomes and bridge the performance gap between top and bottom performers.
Customer Care: Real-time guided responses assist customer advocates in delivering better customer experiences.
Post-Call: Outcome-oriented coaching and business insights increase agent effectiveness and efficiency.
Collections: Cresta helps collections teams navigate complex regulatory landscapes with compliance at scale.
Retention: Identify behaviors for powerful sales outcomes and enhance customer retention strategies.
Remote Teams: Cresta provides solutions for managing and coaching remote contact center teams effectively.
Industries: Automotive, Retail, Telecom, Airlines, Finance, Insurance
Product: Cresta offers various products including Agent Assist, Director, Insights, and Virtual Agent for different contact center needs.
FAQ list:
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