Cohere
Cohere is a conversational AI platform designed for customer support. It helps customer support teams to resolve tickets faster and reduce costs. By leveraging AI-powered assistance, Cohere finds answers from previous tickets and provides instant solutions to customer queries.
Description
how to use:
To start using Cohere, simply book a demo through the website. During the demo, you can learn how to train a bot on your help center by sharing your help center link. The AI-powered bot can understand and answer customer queries like a real customer. Additionally, you can instantly turn your support articles and past conversations into personalized answers using Cohere. You can also use Cohere’s advanced analytics feature, Cardina, to identify customer trends and resolve issues quickly.
Core freatures:
Automation for fast-growing customer service teamsResolve up to 60% of tickets automaticallyProvide instant, personalized answers to customers over any channelGuide users through resolutions step-by-stepPerform actions on behalf of customersTurn support articles and past conversations into personalized answersIdentify and anticipate customer trends using advanced analyticsAI that provides accurate answers through language understandingGenerative AI extracts answers from agent responsesAutomatically reply to repeated questions
Use case:
Scale support without scaling headcount
Resolve tickets faster and reduce costs
Improve agent satisfaction and customer experience
Increase self-serve resolutions
Enhance customer loyalty and retention
Deliver personalized support across web and mobile
Improve CX efficiency and drive faster service
FAQ list:
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