CallZen.AI
CallZen is a Contact Centre Intelligence platform that uses Artificial Intelligence to help businesses summarize, monitor, regulate, and strategize their customer engagement channels. It provides powerful conversational analytics to enhance contact center performance.
Description
how to use:
To use CallZen, you need to integrate it with your contact center systems. Once integrated, CallZen will automatically track, transcribe, and analyze all your calls. It offers features such as AI-Insights & Key Moment Identification, Conversation Sentiment Analysis, Auto-Compliance Audit, Agent Performance Management, Custom Reports & Analytics, and Integrations. These features can be accessed through the CallZen dashboard, allowing you to visualize trends, coach agents, improve customer experience, ensure compliance, and generate custom reports and analytics.
Core freatures:
AI-Insights & Key Moment Identification: Track critical talking points and sentiments automatically in all your callsConversation Sentiment Analysis: Decode emotions in customer and agent conversationsAuto-Compliance Audit: Ensure 100% compliance adherence with automated QA and Call ScoringAgent Performance Management: Understand nuances in conversations to track and coach agentsCustom Reports & Analytics: Create interactive dashboards and reports to visualize trendsIntegrations: Integrate with enterprise CRM, emails, and more for instant alerts
Use case:
Sales: Close more deals by monitoring and coaching agents
Customer Experience: Improve customer satisfaction by identifying top customer grievances
Compliance: Track adherence of calls, penalize non-compliant calls, and track violations with Auto Audit
Agent Coaching: Empower team performance with advanced coaching to motivate agents and amplify results
FAQ list:
Reviews
There are no reviews yet.