Univw.AI

Univw is a customer relationship management (CRM) software that actively manages customer information and improves the sales cycle. It is suitable for various business verticals such as real estate, FMCG, banking, and small businesses.

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Description

how to use:
To use Univw, you can customize dashboards and reports, analyze call quality, automate call script adherence, leverage external automations like emails and webhooks, provide AI-based personalized coaching to agents, and create intelligent notes and summaries. These features help enhance business efficiency and streamline sales processes.
Core freatures:
Custom Dashboards and Reports for actionable insightsAutomated Call QA to ensure script adherenceExternal Automations for emails, webhooks, etc.Agent Coaching with AI-based personalized coachingNotes and Summaries for intelligent information managementResource Hierarchy-Based Data Access for efficient and secure data managementIntegrated Cloud Telephony for seamless click-to-call and call analyticsData from External Sources for easy data importFlexible Workflow Engine for custom business flowsDatalake & Visualization for comprehensive data analysis
Use case:

Sales – Revolutionize sales approach and drive revenue growth

Automation – Streamline post-sales processes for customer retention

Services – Boost customer loyalty and streamline service job tracking

Customer Support – Reduce support resolution time and increase satisfaction rates

FAQ list:

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